Exchanges and returns

Eligibility window

You may request a exchange or return within 5 days of receiving your order by emailing theoatlabel@gmail.com. 

Return conditions

- Items must be unworn, unwashed, in original condition, and have all original tags attached. 
- You are responsible for return shipping costs. Original shipping charges are non-refundable. 
- Please use a trackable delivery service and send us the tracking number once you've posted your return. 
- Refunds will be issued to your original payment method and may take 1 - 5 business days to appear.  

Faulty items

Each order goes through a thorough quality check before being packed. In the unlikely event that you receive a faulty items, please email us within 48 hours of receiving your order. 

If the item is deemed to be faulty, you can choose to receive a replacement free of charge or a full refund.